Senior Informal Conflict Management Practitioner

Special posting considerations:
The agencies are looking for an experienced informal conflict management practitioner who enjoys working autonomously, prioritizes excellence in client service delivery, and who would thrive in an ombuds office supporting two small organizations. 

In your application, you will need to include the course providers, course titles, dates of completion and the number of hours of training identified in the required education and training mentioned below. 

Who we are

The Senior Informal Conflict Management Practitioner reports to the Ombuds/Director of the Office of the Ombuds and Workplace Well-being. The Office of the Ombuds and Workplace Well-being is an integrated ombuds office providing Informal Conflict Management, Mental Health and Well-being, and Ombuds services to the Natural Sciences and Engineering Research Council (NSERC) and the Social Sciences and Humanities Research Council (SSHRC). The office supports a population of approximately 1,000 employees, mostly situated in the National Capital Region. The office reports directly to the Presidents of both organizations, which helps in the provision of independent, confidential, informal, and impartial support to all employees regardless of role and tenure. 

The Natural Sciences and Engineering Research Council of Canada (NSERC) is Canada’s largest funder of science and engineering. A career at NSERC means supporting the visionaries, explorers and innovators who are searching for the scientific and technical breakthroughs that will advance knowledge, improve the lives of Canadians and transform the world for the better.

At the Social Sciences and Humanities Research Council of Canada (SSHRC), we bring together the research community, as well as the public, private and not-for-profit sectors, in contributing knowledge, talent and expertise to build a better future for Canada and the world. SSHRC is seeking talented professionals passionate about Canadian research and the value it brings to society. 

Visit our career page at NSERC or SSHRC to learn more about why you should join our organisation.

What you will do 

As a Senior Informal Conflict Management Practitioner, your responsibilities will include:

• Provides informal conflict management intervention services, including individual consultation, conflict coaching, facilitated discussion, mediation, and group intervention or workplace dialogue as appropriate.
• Develops and delivers informal conflict management information and awareness sessions for various audiences.
• Promotes understanding and access to all services offered by the office and contributes to the development of communication and promotional tools and training.
• Provides guidance to management, including executives, on informal conflict management by offering expert advice, analysis, and recommendations on conflict prevention and resolution concepts.
  

What you need to succeed

Education and Training

• Completion of a degree from a post-secondary institution with acceptable specialization in conflict management, human resources management, or another field relevant to the position.
• A minimum of one hundred and sixty (160) hours of training in conflict management, which must include forty (40) hours of mediation training and completion of advanced mediation skills. 
• A minimum of forty (40) hours of conflict coaching training
  
• Forty (40) hours of group intervention training applicable to a workplace setting (Asset)
• Chartered Mediator designation from the ADR Institute of Canada, Inc. (Asset)
  
• Foreign Credential Validation against Canadian Standards

Experience

• Experience in providing workplace informal conflict management services (including conflict analysis, consultation, conflict coaching, facilitated discussion, and mediation).
• Experience in the design and delivery of group facilitation processes.
• Experience in providing strategic advice and recommendations to senior management and managers on issues related to the prevention or effective management of workplace conflict.
• Experience in establishing and maintaining collaborative relationships with key internal and external stakeholders.
  

Knowledge

• Knowledge of the informal conflict resolution processes and formal recourse mechanisms in the Federal Public Service.
• Knowledge of the principles and approaches of interest-based dispute resolution.
• Knowledge of Federal Public Service legislation and policies relevant to conflict resolution, human rights, and harassment matters.
  

Competencies

• Thinking things through
• Empathy and effective interpersonal relationships
• Effective communication
• Upholding confidentiality and discretion
• Judgement
• Client service orientation
  

Equity, diversity and inclusion

We are committed to inclusive and barrier-free recruitment to create a workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

We welcome all candidates, and encourage applications from women, Indigenous Peoples (First Nations, Métis and Inuit), veterans, persons with disabilities, Black and other racialized persons, persons of ethnic origins, diverse religions, abilities, sexual orientations, gender identities and expressions, and members of the 2SLGBTQIA+ community.

Accommodation

Let our team know if you require accommodation or support during the recruitment process by contacting us at recruiting-recrutement@nserc-crsng.gc.ca. 

If you require additional information on the position, please contact us at recruiting-recrutement@nserc-crsng.gc.ca.